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	Customer Satisfaction Analysis of the Selected Company and Proposals for its Improvement. Nesvadba, Lukáš ; Štýbnar, Michal (referee) ; Chlebovský, Vít (advisor) This diploma thesis deals with customer satisfaction analysis of Hospoda U Hlaváčů using a questionnaire survey and provides proposals for its improvement. The thesis is based on a comparison of theoretical knowledge with practical skills. Theoretical part is focused on market research, customer and questionnaire survey. The practical part analyses and elaborates the obtained results. Based on the data evaluation, several areas requiring improvement were indicated. Proposals to increase the level of customer satisfaction and development of provided services are given. Detailed record
	Customer Satisfaction Analysis and Proposals for Increasing its Level at Česká pojišťovna, a.s. Pokorná, Kateřina ; Pavlů, Dušan (referee) ; Chalupský, Vladimír (advisor) This thesis deals with the problem of analysis of customer satisfaction measurement in company Česká pojišťovna a.s.. Custom design of the system of customer satisfaction measurement and adjustment of those measures is based on analysis of the current state and theoretical knowledge and will ensure increase of customer satisfaction. Detailed record
	Customer satisfaction Drápal, Jan ; Smyčková, Radka (referee) ; Chalupský, Vladimír (advisor) This thesis is dealing with recognition of customer’s satisfaction rate of the company. The goal of this thesis was to design such recognition system of the customers satisfaction rate, which would enable the company to follow the current situation and help to improve it. This thesis also contains the suggestions on how to improve the overall customer satisfaction. Detailed record
	Proposal of Marketing Mix Kneblová, Jana ; Kareš, Martin (referee) ; Novák, Petr (advisor) The Bachelor thesis deals with proposal of marketing mix in Knebl Hosiery company. Based on the analysis of satisfaction proposes measure to increase its level and propose new components of marketing mix. Detailed record
	The Proposal of Customer Satisfaction Improvement Němcová, Barbora ; Strnad, Jiří (referee) ; Kaňovská, Lucie (advisor) This thesis is dealing with recognition of customer’s satisfaction rate of the company Sanatorium Vránova. Its based on marketing research in this company. Final data are ready for future plans to increase satisfaction level. Detailed record
	Customer Satisfaction Analysis of Deloitte Belgium and Recommendations Regarding its Improvement Kašová, Lenka ; Kábrtová, Jana (referee) ; Chalupský, Vladimír (advisor) Diplomová práce se zabývá problematikou analýzy spokojenosti zákazníků společnosti Deloitte Belgie. Srovnává teoretické poznatky s praktickými dovednostmi získanými během stáže ve společnosti Deloitte. Metoda osobního dotazování byla použita za účelem získání cenné zpětné vazby od klientů a k provedení analýzy spokojenosti zákazníků. Na základě vyhodnocení bylo identifikováno několik oblastí vyžadujících zdokonalení a navržena opatření vedoucí ke zlepšení zjišťování spokojenosti zákazníků a zvýšení stávající úrovně spokojenosti zákazníků. Detailed record
	Customer Satisfaction Analysis and Recommendations for its Improvement Jangl, Patrik ; Miklík, Tomáš (referee) ; Chalupský, Vladimír (advisor) The thesis concetrates on the customer satisfaction research with provided service. The customer satisfaction is one of the key success factors on the market. The result and the goal of this thesis is output in the form of suggestions and recommendations, which should lead to an increase in the current level of customer satisfaction in future. Detailed record
	Marketing Research of the Customer Satisfaction of the Company OKAY s.r.o. Chrápavá, Lucie ; Jegrová, Šárka (referee) ; Novák, Petr (advisor) This thesis deals with problematics of customer satisfaction in company OKAY electronics. The whole research and final asking were done in Brno, in two selected shops of the company. The work connects theoretical knowledge, from the field of satisfaction research, with the practical part made by asking customers personally. From those surveys the final conclusions and recommendations are made. Based on the conclusions from questionnaire result, some areas were defined, which should be improved by workers of company OKAY. Detailed record
	Customer Satisfaction Analysis and Recomentadions for its Improvement Krejčířová, Karolina ; Dostálová, Markéta (referee) ; Frejková, Daniela (advisor) The goal of this bachelor thesis is the customer satisfaction analysis focused on the customer interaction centre of the XY copany, possible suggestions not only about improving the level of customer satisfaction, but also about improving the methods realizing this fact. Detailed record
	Customer Satisfaction Analysis of the Selected Company and Proposals for its Improvement. Nesvadba, Lukáš ; Štýbnar, Michal (referee) ; Chlebovský, Vít (advisor) This diploma thesis deals with customer satisfaction analysis of Hospoda U Hlaváčů using a questionnaire survey and provides proposals for its improvement. The thesis is based on a comparison of theoretical knowledge with practical skills. Theoretical part is focused on market research, customer and questionnaire survey. The practical part analyses and elaborates the obtained results. Based on the data evaluation, several areas requiring improvement were indicated. Proposals to increase the level of customer satisfaction and development of provided services are given. Detailed record

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